Frequently Asked Questions

Yes

Via the Registration & Login page, follow the prompt to register and enter your information. Account approval could take up to 2 business days. Call us at 905-676-9888 to expedite your authorization.

Service Department Hours:
Monday to Friday: 8:30 AM to 5 PM EST (Excluding Holidays)
By phone/text: 416-929-7470
By e-mail: Support@cctvdirect.caFor all technical support inquiries on Hikvision-branded products, please contact Hikvision Canada at 1-855-655-9888 or via email at techsupport.ca@hikvision.com

Mississauga Operating Hours:Sunday: ClosedMonday: 8:30-5Tuesday: 8:30-5Wednesday: 8:30-5Thursday: 8:30-5Friday: 8:30-5Saturday: ClosedSaint-Laurent Operating Hours:Sunday: ClosedMonday: 9-5Tuesday: 9-5Wednesday: 9-5Thursday: 9-5Friday: 9-5Saturday: ClosedExcluding holidays and statutory holidays

Call us at (905) 676-9888 for the quickest and most up-to-date information.

You will receive a tracking number with your invoice.

Please call 905-676-9888 with any problems.

Please call 905-676-9888 to make any changes.

You can choose to place an order online through your account, or you can give us a call.

All major credit cards are accepted when purchasing through our site. Other payment methods are also available by phone or in person.

Online orders are usually shipped out on the same or  next business day.

This will vary depending on location. Typically shipping takes 2-5 business days. Same-day pickup option also available.

Not for online orders.

Please call 905-676-9888.

3-year warranty: For Hikvision OEM IP Camera (excluding PTZ Camera) +  NVR2-year warranty: TVI Camera + DVR + PTZ Camera + Video Intercom + Monitor + POE SwitchHikvision Branded Products:Please refer to Hikvision Canada website for RMA policy https://www.hikvision.com/ca-en/support/rma/

Please call 905-676-9888.

View more questions